Add ear and hearing care services to your pharmacy
Tympa helps pharmacies offer AI-assisted HD otoscopy, microsuction wax removal and hearing checks, with training and support, and onward referrals where appropriate.
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- Trusted by Boots, Bupa and the NHS
- 45,000 patients seen every month
One solution. Complete ear and hearing care for your pharmacy.
Tympa brings together HD video otoscopy, microsuction wax removal, and hearing checks in one pharmacy-friendly workflow, with secure digital records, specialist guidance, and full training and support included.
AI-assisted HD Video Otoscopy
See inside the ear in high definition. Capture images and video to the patient record for clear documentation and confident conversations. AI supports faster interpretation and clinical decision making.
Microsuction Wax Removal
A dry, image-guided alternative to traditional irrigation. A service patients actively search for, delivered by your trained pharmacy team.
Hearing Checks
Screen patients for hearing weakness in the same appointment. Patients leave with a clear result and next steps. Onward referral available where appropriate.
TympaCloud
Capture and store images, video and hearing check results in a secure digital record. Supports documentation and patient communication.
Advice and Guidance
Access expert audiology review, with ENT input available where required, to support confident clinical decisions and clear next steps. Where further assessment is needed, patients can be referred to a specialist from within the platform.
Tympa Academy
Full training and certification for your pharmacy team, with practical onboarding and ongoing support from day one, including annual revalidation.
Trusted by leading UK healthcare organisations.
Also used by NPA and Numark member pharmacies across the UK.
45,000 patients seen through Tympa every month.
UK pharmacies see ear and hearing cases every week.
Patients come to your pharmacy with ear pain, blocked ears, wax build-up, tinnitus and hearing concerns. Without the right tools and workflow, it can be difficult to offer a complete service.
Limited Visibility
No images. No video. No shareable clinical record. Just a manual check and a judgment call.
Irrigation Limitations
Traditional ear irrigation can be uncomfortable, harder to document clearly, and carries more contraindications than dry methods.
Missed Service Opportunity
The patient came to you first. But without the right tools, the service opportunity may move elsewhere.
Hearing Checks Not Offered
1 in 6 adults in the UK have some degree of hearing loss (RNID). Without a hearing check, patients may leave without answers.
See. Refer.
The patient leaves with a referral and another appointment to book. The service opportunity moves elsewhere.
See. Treat. Document.
Your team can handle AI-assisted HD otoscopy, wax removal and hearing checks in a single appointment, with a full clinical record and specialist guidance built in.
Three steps. Your pharmacy. A clearer path for your patients.
A Tympa ear and hearing appointment can be seamlessly added to existing services and fits into a standard pharmacy consultation slot.
AI-assisted HD Video Otoscopy
Examine the ear canal in high definition. Capture images and video to the patient record.
Microsuction & Hearing Check
Perform image-guided microsuction wax removal where appropriate, followed by a hearing check for every eligible patient. This provides a clearer picture of the patient's ear and hearing health, helping identify where further support, including ENT input, may be required.
TympaCloud + Advice and Guidance
Save the clinical record, support the patient with clear next steps, and request specialist input from Audiology or ENT or submit an onward referral where appropriate.
Why pharmacies use Tympa
Create a new revenue-generating service
Add a private ear and hearing care service to your pharmacy, with the potential to generate up to 4x profit, supported by Tympa training, technology and onboarding.
Choose the safer, clinically supported solution
Tympa is built around clinical safety and confident decision-making, with AI-assisted otoscopy, high-quality imaging, wax level and referral cues, patented safety features, and access to Advice & Guidance from Audiology and ENT where required.
Get patients to the right specialist, faster
Offer more than wax removal alone by helping identify when patients need hearing support, onward referral or specialist input, accelerating their pathway to appropriate treatment at the right time.
What happens next
Tell us about your pharmacy
Share a few details so the team can understand your current services and plans. Not all fields are required.
Choose a time that works for you
After submitting the form, you'll be able to book a slot in our calendar.
Speak with the team
Find out how Tympa could fit your pharmacy, including setup, training, service model and potential revenue opportunity.
Get clear next steps
Leave the call with a practical view of what getting started could look like for your pharmacy.
Common questions from pharmacy teams
With Tympa, your pharmacy can offer three ear and hearing services in a single appointment:
- HD video otoscopy, helping your team examine the ear canal in high definition and capture a clear digital record.
- Microsuction wax removal, a professional ear wax removal service that many patients are actively looking for.
- Hearing checks, helping patients get a baseline hearing assessment and clear next steps.
Tympa can also be used for Pharmacy First consultations in children over 6 years.
Your pharmacy team will be trained through Tympa Academy, with ongoing support as you get started and continue to grow.
No. Wax removal is often the service patients are actively looking for, but Tympa is designed to help your pharmacy go beyond wax removal alone.
The platform brings together:
- HD otoscopy
- microsuction wax removal
- hearing checks
- digital records
- support pathways, including ENT where required
- digital onward referral for hearing issues
This helps your team offer a broader ear and hearing care service, rather than a single standalone treatment.
Around 4% of Tympa's Advice & Guidance requests require ENT input rather than audiology review alone. This is why Tympa is the only provider to include ENT escalation as part of the pathway, giving pharmacies access to a more comprehensive clinical support route when it's needed.
Most pharmacies need a suitable private or semi-private consultation space for appointments, along with team members who can complete Tympa training.
The Tympa device is compact, and our team will talk you through practical setup, training, onboarding and workflow during the discovery call.
A discovery call helps you get answers specific to your pharmacy.
Instead of receiving generic information, you can talk through your current services, team, patient demand and what introducing ear and hearing care could look like in practice.
Yes. If your pharmacy already offers ear wax removal, Tympa can help you build a more complete ear and hearing care service around it, including HD otoscopy, microsuction, hearing checks and secure digital records.
Tympa Academy is designed to train appropriate pharmacy team members to use the system safely and confidently.
Our team will talk you through training, onboarding and suitability during the discovery call.
Tympa supports onward referrals from within the platform where appropriate, helping your team give patients clear next steps when specialist input or further care is needed.
Ready to see if Tympa is right for your pharmacy?
Share your details and book a time to find out how Tympa could fit your pharmacy, your team and your service goals.
Book your discovery callShare a few details and choose a time that works for you.
Trusted by Boots, Bupa and the NHS.